Product Overview
Built around the real daily needs of hospitality teams.
Six tightly integrated modules. One AI brain. Designed to compress response time, raise visibility, and lift guest experience from request to resolution.
01
AI Guest Assistant
Multilingual (Arabic + English) assistant for requests, FAQs, room service, check-in/out and escalations.
- Free-form chat
- Voice-ready roadmap
- Instant escalation
02
Smart Task Management
Auto-converts requests into trackable tasks routed to housekeeping, maintenance, F&B, security and more.
- Auto-assign by SLA
- Priority + urgency tags
- Audit trail
03
Housekeeping Dashboard
Real-time room status: clean, dirty, occupied, vacant, inspected, blocked, ready for check-in.
- Live room board
- Inspection workflow
- Linen & turndown
04
Maintenance & Incidents
Report, assign, track and close issues — AC, plumbing, electrical, Wi-Fi and facility incidents.
- Photo + location
- Repeat-issue detection
- Vendor handover
05
Guest Experience AI
Sentiment, repeated complaints, high-risk guests and service-delay patterns — surfaced automatically.
- Sentiment scoring
- VIP profiles
- Pre-review alerts
06
Management Reporting
Daily operational insights: response time, resolution, productivity and satisfaction indicators.
- AI daily briefing
- Custom dashboards
- Multi-property view
Roadmap
From MVP to a full AI hospitality OS.
Phase 1
Launch Now
- Guest request management
- Task assignment
- Maintenance ticketing
- AI chatbot
- Housekeeping dashboard
- AR / EN support
Phase 2
+ 6 Months
- Sentiment analysis
- Multi-property dashboard
- Escalation workflows
- Predictive maintenance
- Mobile staff interface
- PMS integration planning
Phase 3
+ 12 Months
- Revenue intelligence
- Voice-enabled assistant
- Enterprise API
- Personalization engine
- Smart room IoT
- GCC market expansion