Smart Hospitality,
Powered by AI.
An AI-powered hospitality operations platform for hotels, resorts, serviced apartments and operators — managing guest experience, housekeeping, maintenance and intelligence from one dashboard.
Saudi Arabia is the world's fastest-growing hospitality market.
Vision 2030, mega projects, religious tourism, entertainment and luxury hospitality demand smarter operating systems built for the region.
Premium expectations. Fragmented operations.
Hotels still run on disconnected tools, WhatsApp groups and spreadsheets — slowing service and dimming the guest experience.
Guest requests, housekeeping and maintenance live across disconnected tools and chat groups.
Requests aren't routed to the right team fast enough — service delays compound across shifts.
Managers lack a live view of room readiness, staff productivity and guest satisfaction.
Daily reports, handovers and complaint tracking are slow, inconsistent and often inaccurate.
Without AI insights, repeated complaints surface only after the damage is done.
Issues are resolved after escalation — not predicted, prevented or proactively managed.
One platform. One dashboard. Smarter operations.
Diyafaa centralises hospitality operations into one AI-powered web platform — from request to resolution, across every department.
AI Guest Assistant
Multilingual Arabic + English assistant for requests, FAQs, room service and escalations.
Smart Task Management
Auto-converts requests into trackable tasks routed to the right department instantly.
Housekeeping Dashboard
Real-time room status: clean, dirty, occupied, vacant, inspected and ready.
Maintenance & Incidents
Report, assign, track and close issues — AC, plumbing, electrical, Wi-Fi and more.
Guest Experience AI
Sentiment, repeat complaints and high-risk guests surfaced automatically.
Management Reporting
Daily AI briefings: response time, resolution, productivity and satisfaction.
AI is not an add-on. It's the brain behind every workflow.
- Natural Language Guest SupportFree-form Arabic & English conversations.
- Smart Request ClassificationDetects category: housekeeping, maintenance, F&B, concierge.
- Automatic Task RoutingBy category, urgency, department and availability.
- Sentiment AnalysisFlags unhappy guests before they post a public review.
- Predictive MaintenanceSurfaces repeated issues, high-risk rooms and equipment.
- AI Daily BriefingOperational summary, delays and recommended actions for managers.
Hospitality businesses that need control & visibility.
- Hotels
- Resorts
- Serviced apartments
- Boutique hotels
- Branded residences
- Short-stay operators
- General Managers
- Operations Directors
- Guest Experience Managers
- Housekeeping Managers
- Property Owners
- Hospitality Group Execs
- Saudi Arabia (initial)
- United Arab Emirates
- Qatar · Bahrain
- Kuwait · Oman
- Wider MENA
- GCC tourism destinations
Ready to run hospitality the smart way?
Join the pilot program. Help us shape the AI operating system for KSA & GCC hospitality.